What is an APN and why does it matter?

An APN is the gateway setting your phone uses to translate your data bundle into an actual internet connection on Roshan's network. Most phones configure this automatically the moment a Roshan SIM is inserted or an eSIM profile is installed. When that automatic step fails  often after a factory reset, a second-hand phone with old settings, or switching from another network  your phone can show full signal bars while data simply doesn't move.

How to check if your Roshan APN is the problem

•      Calls and SMS work normally, but apps won't load and browsers show a connection error.

•      You have an active data bundle confirmed in the My Roshan app or by USSD, yet still have no internet if you're unsure your bundle is active.

•      The issue started right after inserting a new SIM, installing an eSIM, or resetting your phone's network settings.

Roshan APN settings for Android

1.    Open Settings, then go to Network & Internet or Connections, and select Mobile Network.

2.    Tap Access Point Names, then Add or select the existing Roshan APN entry.

3.    Enter the current Roshan APN details exactly as provided by customer support or in-store staff; these values can change, so always confirm them before typing manually.

4.    Save the settings and restart your phone to let it register on the network again.

Roshan APN settings for iPhone

1.    Go to Settings, then Cellular or Mobile Data, and select your Roshan line.

2.    Tap Cellular Data Network (or Mobile Data Network) and enter the current Roshan APN details.

3.    Leave username and password blank unless Roshan support specifically provides them.

4.    Restart the phone after saving, and confirm data is working before making other changes.

Common causes of “no internet” after a new SIM or eSIM

•      Automatic carrier settings not downloading are usually fixed by a restart with an active Wi-Fi connection first.

•      An outdated APN left over from a previous network or a factory-reset phone.

•      Data roaming is switched off when it needs to be on, or vice versa, depending on your device.

•      No active bundle  check your balance and bundle status before assuming it's a settings issue; see our internet packages guide.

Quick fixes before you change any settings

1.    Restarting your phone alone resolves the majority of temporary connection issues.

2.    Toggle Airplane Mode on and off to force the phone to re-register on Roshan's network.

3.    Confirm your data bundle is active and not expired.

4.    If the issue persists after these steps, contact Roshan support or visit a store, since the correct current APN values are best confirmed directly rather than copied from an old source.

Frequently asked questions

Why does my phone show a signal but no internet on Roshan?

This is almost always an APN or bundle issue rather than a coverage problem. Confirm your data bundle is active first, then check your APN settings if the problem continues.

Do I need to enter Roshan's APN manually on every phone?

No. Most phones configure it automatically when a Roshan SIM or eSIM is activated. Manual entry is only needed if that automatic step fails.

Where can I get the exact current Roshan APN values?

Because these values can be updated, confirm them with Roshan customer support or in-store staff rather than relying on an old list found online.

Will changing my APN affect my calls or SMS?

No. The APN only affects mobile data. Calls and text messages use a separate part of the network and aren't affected by APN settings.

I just switched from another Afghan network to Roshan. Why is my internet not working?

Your phone likely still has the previous network's APN saved. Add or select the correct Roshan APN entry and restart your phone.

My eSIM shows connected but data still isn't working. What should I check first?

Confirm mobile data is toggled on for the Roshan eSIM line specifically, since phones with two SIM profiles can default data to the wrong line.