Enterprise Solutions

Roshan owns countrywide MPLS IP backbone network able to provide High Availability connections and all necessary redundancy mechanisms.

•          Licensed microwave wireless backhauls provide security from the risk of interference.

•          Unlicensed last-mile wireless links are cost effective and quick to deploy.

•          Fiber Optic city-rings and other direct lines are being developed throughout the major cities in Afghanistan. 

As a part of its connectivity portfolio Roshan offers the following types of bandwidth provisioning:

•          Point to Point Ethernet Connectivity 

•          High Speed Internet access

•          Leased Lines (PRI / SIP)

•          Virtual private Network (VPN) Connectivity

The key advantages of Roshan’s connectivity solutions are:

•          Countrywide backbone availability

•          Fast deployments of “last mile”

•          Reliable and high-quality technical equipment

•          Experienced personnel

•          Kabul NOC service for monitoring and complaint handling 

PRIVATE LEASED CIRCUIT (IPLC/DPLC)

Roshan offers both Domestic Private Leased Circuit (DPLC) for business offices within Afghanistan and International Private Leased Circuit (IPLC) for your business offices that are geographically dispersed worldwide. We offer a reliable and cost-effective PLC connectivity - PLC is a point-to-point dedicated line that allows you to deliver/share all kinds of data (data, voice, images, multimedia or mission-critical applications) between your offices in highly secure network.

KEY FEATURES

•       High availability that guarantees network uptime as high as 99.99%

•       Proactive monitoring from centralized network operation center

•       Varied bandwidth options (2 Mbps to 1 Gbps) for all business requirements

•       End-to-End provisioning including access circuits

•       High service levels and uptimes

•       Roshan network is engineered with built-in fail-over and redundant network paths

KEY BENEFITS

•       Multimedia Circuits: Links can be used for all types of traffic i.e. voice, video or data

•       Video conferencing carrier: Links can be used to connect telepresence and video conferencing services among branches

•       Security: Private circuits without any information leakage threat

•       Flawless and uninterrupted data flow

•       Private Voice carrier: Inter-communication system can be connected over these circuits

Two Way Satellite Communication

For Bank branches and ATMs Roshan entirely provide Three VSAT WAN solution scenarios as following:

·         Point to point (P2P):

When stable, secure, high-speed telecommunication is the need, point-to-point connection is the best solution.

Any business operation with long-distance telecommunications needs will find Point-to-Point VSAT an attractive solution. 

For a corporation translates into permanent communication link with a branch office.

·         Pooled Solution (Point to multi point):

Poole solution could be used for data and internet connectivity's in a manner to have shared bandwidth to remote stations shared to a number of stations and could be on demand if any of the link is required to use , the speed will be dependent on number of stations active in one time. 

It will be charged for the whole Poole bandwidth not dedicated to each station. 

·         Quota Base Solution:

When cost effective and limited bandwidth is the need, Quota solution is the best choice.

Roshan offers standardized or customized VSAT and hybrid connectivity's that are ‘always-on’ and offer fixed monthly data costs. 

Roshan provide reliable connectivity for operations, with fast response to banks and avoid signal loss. 

Roshan has been providing ISO Certified Call Center services and Call Center platforms in Afghanistan for more than a decade now. Our feature-rich call center is not only easy to deploy but also affordable for both small and large organizations. At Roshan we provide hosted call center solution –Equipped with rich features.

Roshan offers to set up a Call Center for your business/organization, which can allow your personnel to effectively manage all client contact through a variety of mediums such as telephone, Customizable options, etc.

Hosted Call Center

The entire solution is hosted at Roshan’s ISO certified Data Center which minimizes the need for hardware and maintenance efforts on customer side. Our hosted call center solution also reduces the cost to establish a fully functional call center. 

Dedicated Call Center

Our dedicated call center solution is for customers who want to host the entire solution at their premises. We provide our customers with the complete data center solution including the call center portal, server, IP PABX phones and the configuration to make sure it is up and running in on time

Hosted Private Automatic Branch Exchange services:

Roshan offer the best telephone network for your office, through the Private Automatic Branch Exchange (PABX) system, you connect your entire office with your Regional Networks.

Our Private Automatic Branch Exchange offers the following advantages:

•          Desk handset connected to the office and network to each employee

•          Personalized extension for incoming calls to each employee

•          Free desk to desk calls to every employee in the office 

As a part of its connectivity Roshan offers the following types of Connectivity:

•       Leased Lines (PRI / SIP)

•       Virtual private Network (VPN) Connectivity

With our large number of subscribers across the country, we are the finest SMS solution providers in Afghanistan. At Roshan, we provide SMS solutions to organizations of all sizes both for promotional and alert purposes, integrating applications for A2P and P2A messages.

Security SMS

Roshan’s security SMS platform enables you send SMS alerts whether a security alert, holiday notification or a general message to your staff from our online portal and as well as from you. Our portal gives you the option to add/remove users, to create multiple groups and send group-specific alert messages and much more.

Bulk SMS

Roshan has one of the largest user-base in Afghanistan which enables us to help businesses deliver their campaign to a large number of people across the country. We enable our customers to choose their target market making sure their message is delivered to their intended recipients. 

Roshan is the finest Outbound Dialing (OBD) solution providers in Afghanistan. At Roshan, we provide OBD solutions to organizations of all sizes both for promotional and alert purposes.

Roshan OBD Services

Our Hosted OBD Service is a simplified and hassle-free outbound dialer solution delivered over a cloud platform. A user-friendly service that is scalable and easy to use that allows you to run your operations without the need to invest in expensive hardware and software solutions at your premise.

How it works?

Typically, Outbound Dialer is a call made to the customer during which a voice prompt is played.

•       The audio message to be broadcasted is crafted and uploaded as an audio file along with the list of numbers.

•       The system automatically dials the list of numbers and plays the recorded audio.

•       The system then updates the status of calls in the database.

•       Additionally, the system redials un-responded calls at the scheduled time within the defined time frame.

Outbound IVR: Outbound IVR is a call made to the customer during which the voice prompt is played.

Enterprise Resource Planning software or ERP software in short is designed to be a “one-stop-shop” for an organization’s software needs.

Ø  Human Resources

•       Organizational Structure

•       Employees Repository

•       Leave Management

•       Payroll Processing

•       Applicant Tracking

Ø  Sales & CRM

•       Leads, Customer & Contacts

•       Opportunities & Quotations

•       Sales Teams Management

•       Email Marketing Campaigns

•       Sales Order & Invoices

Ø  Asset Management

•       Advanced Asset Management

•       Asset Relocation & Tracking 

•       Asset Maintenance

Ø  Office Collaboration

•       Actions & Reminders

•       Messaging 

•       Cloud Storage

•       Announcements

•       Task

•       Events & Albums

Ø  Purchasing and Inventory

•       Suppliers & Products

•       Purchase Orders

•       Inventory and Stock

Ø  Benefits of our Custom ERP solutions:

•       Our team focuses on enhancing the operational efficiency of the ERP’s across all phases of its life cycle.

•       We provide a cost-effective and accurate solution that is fast and reliable over the existing traditional manual or software applications that you implement otherwise.

•       We will build an integrated design-build-run model that is efficient at synchronizing the activities while providing an additional support.

•       You will have an easy access to the system as it is now centralized

ROSHAN Learning Management System (RLMS)

Empower educators to unlock creativity, promote teamwork, and provide a simple and safe experience in a single, affordable solution built for education.

·         On-cloud Excel, Words, PowerPoints ….

·         On-cloud Documents store

·         On-cloud email exchange

·         Classes scheduling management through exchange calendar

·         On-cloud online virtual-video-classes on TEAMS

·         On-cloud assignment submission

·         TEAMS instructor-student stay connected

Roshan has been providing ISO Certified Call Center services and Call Center platforms in Afghanistan for more than a decade now. Our feature-rich call center is not only easy to deploy but also affordable for both small and large organizations. At Roshan we provide on premise dedicated call center organizations –Equipped with rich features.

Roshan Offers:

Roshan offers to set up a Call Center for your business/organization, which can allow your personnel to effectively manage all client contact through a variety of mediums such as telephone, fax, e-mail, Customizable options, etc. 

Dedicated Call Center

Our dedicated call center solution is for customers who want to host the entire solution at their premises. We provide our customers with the complete data center solution including the call center portal, server, IP PABX phones and the configuration to make sure it is up and running in no time. 

As a part of its connectivity Roshan offers the following types of Connectivity:

•       Leased Lines (PRI / SIP)

•       Virtual private Network (VPN) Connectivity

Our on Permises IP PABX Services:

Roshan offer the best telephone network for your office, through the Private Automatic Branch Exchange (PABX) system, you connect your entire office with your Regional Networks.

Our Private Automatic Branch Exchange offers the following advantages:

•          Desk handset connected to the office and network to each employee

•          Personalized extension for incoming calls to each employee

•          Free desk to desk calls to every employee in the office 

As a part of its connectivity Roshan offers the following types of Connectivity:

•       Leased Lines (PRI / SIP)

•       Virtual private Network (VPN) Connectivity

Roshan offers its ISO Certified Data Center for your business/organization.

With the investment Roshan has made on its Data Center, you can build up your business. By using Roshan’s Data Center Services, you can reduce your initial investments and grow according to your need.

Ø  Rack Space

•       Dedicated Full Rack Space

Ø  Service Desk Management

•       24/7 Service Desk Support

•       Single Point of Contact for Service - 24/7 Service Support Requests

Ø  Network Connectivity Services

•       Connectivity

•       Access Ports for Shared Infrastructure

•       Public IP Addresses

Ø  Mobile Internet Center Infrastructure

•       Environment Control

•       Monitoring Systems (CCTV)

•       24/7 Physical Security

•       Fire & Smoke Detection Systems

•       Redundant Power Connections

•       UPS & Diesel Generator Power Systems

Ø  Use case of Datacenter for Education

•       Roshan can host a content portal in country reducing the cost of delivering content to the students.

A hosted call center is a customer experience solution in which an organization’s inbound, outbound and voice-based self-service customer interactions are handled through a service provider’s back-office system. Roshan hosted option offers companies a lower cost of ownership.

Roshan’s Call Center has been in operations since 2003, we service over 30,000 calls per day. Our call center is ISO certified. In addition to its use to service Roshan Customers, we offer our call center services to small and large organizations as hosted. In order to assure 100% uptime for our call centers, we have a dedicated team of engineers to support the platform.

We in Roshan offer increased customer service capabilities without raising operational costs. However, we enable business to use the greater scalability, security and flexibility of the hosted platform to quickly adapt call center operations to changing customer service needs.

How Roshan can help

The Roshan Customer Experience Platform Hosted call center powers optimal customer service that delivers consistent, seamless and personalized experiences across all touch points, channels and interactions.

•       Rapid, cloud-based deployment

•       Lower total cost of ownership

•       Flexibility and scalability to meet your operational needs now and in the future

•       Latest customer service innovations without expensive and time-consuming maintenance costs

•       State-of-the-art capabilities with zero up-front capital investment

A value-added service (VAS) is a popular telecommunications industry term for non-core services. Value-added services add value to the standard service offering, encouraging subscribers to use their phones more and leveraging the operator's capabilities by conveniently delivering the services, applications and content to end-users with Go-To-Market Support.

Roshan provides a wide range of VAS & Digital services. Our offerings include innovative and attractive Entertainment & core solutions that gives you instant access to a wide range of content at your fingertips.

We believe everyone deserves access to information to be able to make well-informed decisions, large and small. Information can literally save lives, in a country like Afghanistan where it is inundated with tons of remote areas and infrastructure can make it difficult to get information to the masses via conventional means of TV, Radio and or door to door. Granted TV and Radio waves have increased over the years but poor electricity, make it hard to reach the masses especially with people living in remote areas.

We have an info line made of a short code local number 234 that callers can call in and obtain information on any variety of information at their own leisure and local language. 

Roshan has developed, test and implement the Interactive voice response (IVR) platform and offer 5 free calls in a month for all the Roshan subscribers.

INITIATIVE OBJECTIVES

•       Decreased morbidity

•       Reduced suffering

•       Improved treatment

•       Empowering people informative access to Islamic, agriculture, health, financial, news, exchange rates and other, free of charge and at any time.